Frequently Asked Questions:

 

Please support Glow and your health during this outbreak by not canceling your memberships and by taking our Virtual and Outside classesOur Virtual Studio is designed to include absolutely everybody - all ages and abilities. Burn your extra energy, tone up, learn to self-massage with TuneUp balls, strengthen your lungs, clear mental clutter, stretch, dance, recover from emotional or physical fatigue. Your direct participation allows us to serve health in our neighborhood, and beyond. Any previously purchased sessions and spa appointments that have expiration dates will be extended to use at least for 6 months to use after the outbreak.

 

I am new, where do I begin?

  • Congratulations! The best decision you've made this year. If you are a beginner or it's been a while, please start with Gentle Yoga, Reset & Glow or Yin yoga before joining any Flow (power vinyasa) yoga class. And sign up for Barre and Core: an excellent way to strengthen and tone. Read about core classes

  • If you have any health conditions, please clear with your doctor first, and research modifications. You are in charge of your health and wellbeing.

  • Remember: classes are for learning, every teacher will teach you something new.

  • Our 10-Day Glow-Starter activates on your 1st reservation and renews on every 10th day so you can keep trying various classes, finding your rhythm and routine. If you do not wish to keep trying, please read 'How Do I Cancel My Membership' below. 

  • Our flexible month-to-month memberships activate on the purchase date (not on the 1st of the month), so you can jump-start your health anytime!

  • If you plan to visit 1-2 times a week, we recommend Glow 4+ or a 10 Classes pass, if more than 1x a week - an Unlimited Glow. Pricing >

What is Virtual Glow?

What if I Have Chronic Pain, Expecting a Baby or Often Feel Tired?

  • Unlike any other place that you have to stop going to when your body needs special care - Glow Wellness is a perfect place to join and start feeling better.

  • Our immune system works best when our mind is calm. Our body heals and restores energy only when we are in parasympathetic nervous system mode: our peaceful state. For those life-preserving reasons, we offer a variety of gentle mindful daily classes, weekend wellness events plus Rejuvalight Therapy to support health and wellbeing holistically.

  • If that applies to you, we recommend attending our following classes 3-5 times a week for recovery and immunity support: Meditation, BreathWork, Yin Yoga, Gentle Yoga, Barre (for some chronic pain conditions and pregnancy Glow Barre is the best and the safest exercise), plus all of our Weekend Wellness Events to release emotional, mental stress and learn about natural self-care. Check our schedule here.

  • Remember that selfcare means creating a steady routine for you to heal and restore - nothing blooms year-round. 🥰

  • While you are on a nurturing path, please stay away from any kind of Flow Vinyasa yoga. As delicious as all of our Flow classes are, they are higher intensity, more demanding and focused on building your inner and outer power.

How do I sign up for a class?

 

What do I bring/wear to class?

 

What kind of yoga do we teach?

  • We teach a great variety: well-aligned inspirational, challenging Vinyasa, Bhakti yoga, as well as Gentle Yin-Restorative yoga for deep relaxation, stretching and healing. We believe that for optimal health we must practice both, power flow as well as yin & restorative yoga. 

  • If you are a beginner, or it's been a while, please start with Gentle Yoga, Reset & Glow or Yin yoga before joining any Flow yoga class. Also, sign up for Barre or Core class: an excellent way to build up your strength mindfully. Read the benefits of core classes here

  • Our teachers preserve spiritual yoga traditions and love sharing yoga philosophy and food for thought. The detailed description of each class in our class schedule.

 

What are the Core & Barre classes?

 

How Do I Book Spa Treatment?

  • Booking online is as simple as booking your classes, using your Minbdody accounts. Create your account, save password & start booking massages, facials, classes - all in one place. You can modify/reschedule all of your reservations according to our cancellation policies. 

  • Please make sure to verify your appointment. After payment, double-check by clicking My Info - My Schedule that appointment has been booked.

  • You can reschedule your appointments within 48h using your Mindbody account by clicking My Info - My Schedule.

  • We ask you to prepay for your appointment when booking.  

  • Please opt-in for text & email notifications - they will help you remember and enjoy your appointment. 

  • Spa treatments canceled/rescheduled within 48h are subject to a $45 fee. Your prepaid appointment will be saved for future use. 

  • Rejuvalight cancelation window is 3 hours. There is an $11 fee for late-cancel or no show. 

  • We use organic aromatherapy during the treatments to promote relaxation. 

  • Communication is important to our therapists - please don't hesitate to speak your needs for the best healing results.

  • You can leave a TIP using your credit card, just ask our receptionist upon your arrival.

  • Late Arrivals: please call us ASAP when running late. If there are clients scheduled after your treatment, late appointments will finish at scheduled time.

 

How do I cancel my membership?

  • Every membership has its own agreement that you digitally read-sign during the purchase. You can always find your Agreement under your Glow Mindbody account/My Info/Account/Autopays and read the terms on how you can cancel it. You may also search for the Agreement in your inbox if you've opted-in for account notifications, which we recommend. 

  • Some of our memberships are self-served and self-canceled. We do not handle those via emails or phones. Please read your agreement.

  • Canceling $49 Trial is as simple as canceling your Netflix: 1-2 days before the 10 days run out, login to your schedule from any browser (not an app), click My Info tab, then Account, and on the bottom, you will see your Autopays. Click Terminate button. Just like Netflix, we do not handle self-terminating autopays via email/phone. Our $49 Trial membership renews continuously - every 10 days it will renew ($147/month). You can keep trying our classes until you figure out your best routine! Once you are ready to pick the right membership or pass, access weekend events,  please remember to cancel the trial.

  • The moment you cancel, you lose access to all classes: please make sure not to cancel if you are planning on continuing booking. We recommend you cancel 1-2 days before your scheduled autorenewal, use calendar alerts as purchases are non-refundable. 

  • All sales are final. No refunds allowed on used, unused, missed, canceled services, products, and memberships.

 

..more answers in our Policies:

 

- All classes require online registration. Register in advance, or simply on your way to a class using Mindbody App. 

- Glow Referral Perk: for each referred friend who becomes an easy-pay member, the referrer-member receives $30 off their next easy-pay charge. 

- Cancellation window closes 3h before all classes: 

- Missed/late canceled classes will result in your class pass loss when you have a limited package.

- $11 Missed/late canceled auto-fee occurs for all classes. Please cancel 3+ hours ahead if you cannot make it.

- Members can bring their guests at a discounted $15 rate, unlimited amount - bring them all! To book with a discount - please give us their full name, email, and phonePlease use our Chat or email memberships@glowyogasf.com. Class size is limited - we recommend you contact us 24h ahead. 

- Packages & memberships cannot be shared.

- We do not extend or pause memberships and class packages expiration dates. Please be responsible for monitoring your accounts online. 

- If we ever cancel the class that you have registered for within 24h before your reservation - your next class is on us!

- We ask you to prepay for all appointments and classes when booking.

- All sales are final. No refunds allowed on used, missed, canceled and unused services, products and memberships.

- Please smile, make new friends and be responsible for your own belongings. We can not store yoga mats left behind - please pick them up within 24 hours.