Frequently Asked Questions:

 

I am new, where do I begin?

  • Congratulations! The best decision you've made this year. If you are a beginner or it's been a while, please take it easy and do what you can in any class. An absolute must for all is a Glow Core Signature Class: an excellent way to strengthen and tone. Read about Core >

  • Head to Class Schedule and click on any class to read the description, benefits, and what to bring. 

  • If you have any health conditions, please clear with your doctor first, and research modifications. You are in charge of your health and wellbeing.

  • Remember: classes are for learning, every teacher will teach you something new.

  • Our 10-Day Glow-Starter activates on your 1st reservation and renews every 10th day so you can keep trying various classes to create your favorite selfcare routine. If you do not wish to keep trying, please read 'How Do I Cancel My Membership' below. 

  • Our flexible month-to-month memberships activate on the purchase date (not on the 1st of the month), so you can jump-start your health anytime!

  • If you plan to visit 1-2 times a week, we recommend Glow 5+ or a 10 Classes pass, if more than 1x a week - an Unlimited Glow. Pricing >

What do I bring/wear to class?

  • No more masks for fully vaccinated neighbors beginning Tuesday, June 15th!

  • Bring a yoga mat to yoga classes (not needed for core classes)

  • To Core and Kettlebell classes please wear grippy socks. Pick them up at Glow >

  • Wear stretchy comfortable light clothes - our yoga room is 75 degrees warm.

  • Glow is a Zero Trash studio. Please do not bring or leave any cups/bottles here.

  • We have a water cooler. Please join us in eliminating plastic waste. 

  • Head to Class Schedule and click on any class to read the description, benefits, and what to bring. 

  • We sell toxin-free mats, socks, towels, and natural yoga wear at the studio. Check our online shop here >

  • Arrival: 5 minutes before class to set up - we lock the doors when class begins. Missed reservations are non-refundable.

What if I Have Chronic Pain, Expecting a Baby, or Often Feel Tired?

  • No matter what you are going through - Glow Wellness is a perfect place to start feeling better. Our recovery is best when our mind is calm. Our body heals and restores only when we are in the parasympathetic nervous system tone: our peaceful state. Based on that fact, to support our recovery and healing, we offer a variety of classes, anti-inflammatory Red Light Therapy and Wellness Spa treatments >

  • We recommend attending the following for recovery and immune support: Spa, Meditation, Yin Yoga, and weekend events to release your long term stress. 

  • Nothing blooms year-round: creating a nurturing routine is key to the optimal immune system, mental, emotional, and physical health.

  • While on a recovery path, please stay away from Flow yoga. As delicious as all of our Flow classes are, they are of higher intensity.

  • Glow Core classes are excellent and safe to help you rehabilitate fatigue or any chronic pain caused by weakened muscles or imbalanced posture.

How do I sign up or cancel a class or an appointment?

 

What kind of yoga do we teach?

  • We teach yoga as a psychological and physiological selfcare to support our mental, emotional and physical health. For that reason, we offer a thoughtful variety of classes: Flow (Vinyasa) yoga, Age Reversing yoga, as well as Yin-Restorative yoga.

  • Our teachers preserve spiritual yoga traditions and love sharing yoga philosophy and food for thought. 

  • If you are a beginner or it's been a while, please take it easy and do what you can in any class. All classes are for learning.

  • An absolute must for all is a Glow Core Signature Class: to strengthen your core, back, glutes, and all joint-supportive muscles. Read about Glow Core >

  • Head to Class Schedule and click on any class to read the description, benefits, and what to bring. 

 

What are the Core classes?

  • Glow Core is our signature class infused with Pilates, Barre, and Resistance training designed to effectively increase muscle and bone density. 

  • Most of the back and joint pain originates from weakened back muscles, core, glutes - our Core program rehabilitates all of that and more.

  • We recommend combining core classes with yoga to become your strongest self in the shortest time. Read about core classes here >

What is Glow On-Demand?

How Do I Book Spa Treatment?

  • To see all of our services and book directly head to our Spa Page >

  • Booking online is as simple as booking your classes via our Schedule >. Create your account, save password & start booking massages, facials, classes - all in one place. You can modify/reschedule all of your reservations according to our cancellation policies. 

  • Please make sure to verify your appointment. After payment, double-check by clicking My Info - My Schedule that appointment has been booked.

  • You can reschedule your appointments within 48h using your Mindbody account by clicking My Info - My Schedule.

  • We ask you to prepay for your appointment when booking.  

  • Please opt-in for text & email notifications - they will help you remember and enjoy your appointment. 

  • Spa treatments canceled/rescheduled within 48h are subject to a $60 fee. The prepaid appointment will be saved for future use - simply log in to your account to rebook. 

  • Rejuvalight cancelation window is 24 hours. There is an $10 fee for late-cancel or no-show. 

  • We use organic aromatherapy during the treatments to promote relaxation. 

  • Communication is important to our therapists - please don't hesitate to speak your needs for the best healing results.

  • You can leave a TIP using your credit card, just ask our receptionist upon your arrival.

  • Late Arrivals: please call us ASAP when running late to make sure the therapist is notified. Late appointments will still finish at a scheduled time to be considerate to the neighbor scheduled after you. 

 

How do I cancel my membership?

  • Every membership has its own agreement that you digitally read-sign during the purchase. You can always find your Agreement under your Glow Mindbody account/My Info/Account/Autopays and read the terms on how you can cancel it. You may also search for the Agreement in your inbox if you've opted-in for account notifications, which we recommend. 

  • Some of our memberships are self-canceled. We do not handle those via emails or phones. Please read your agreement.

  • Canceling a $59 Trial is as simple as canceling your Netflix: 1-2 days before the 10 days run out, login to your schedule from any browser (not an app), click My Info tab, then Account, and on the bottom, you will see your Autopays. Click Terminate button. Just like Netflix, we do not handle self-terminating autopays via email/phone. Our $59 Trial membership renews continuously - every 10 days it will renew ($177/month). You can keep trying our classes until you figure out your best routine! Once you are ready to pick the right membership or pass, access weekend events,  please remember to cancel the trial.

  • The moment you cancel, you lose access to all classes: please make sure not to cancel if you are planning on continuing booking. We recommend you cancel 1-2 days before your scheduled autorenewal, use calendar alerts as purchases are non-refundable. 

  • All sales are final. No refunds allowed on used, unused, missed canceled services, products, and memberships.

 

..more answers in our Policies:

 

- All classes require online registration. Register in advance, or simply on your way to a class using Mindbody App. 

- Glow Referral Perk: for each referred friend who becomes an easy-pay member, the referrer-member receives $30 off their next auto-pay charge. 

- Cancellation window closes 2h before all classes: 

- Missed/late canceled classes will result in your class pass loss when you have a limited package.

- $10 Missed/late canceled auto-fee occurs for all classes. Please cancel 2+ hours ahead if you cannot make it.

- Members can bring their guests at a discounted $20 rate, unlimited amount - bring them all! To book with a discount - please give us their full name, email, and phone. Please contact at least 2h ahead using our Chat.

- Packages & memberships cannot be shared.

- We do not extend or pause memberships and class packs expiration dates. Please be responsible for monitoring your accounts online. 

- If we ever cancel the class that you have registered for within 24h before your reservation - your next class is on us!

- We ask you to prepay for all appointments and classes when booking.

- All sales are final. No refunds allowed on used, missed, canceled, and unused services, products, and memberships.

- Please smile, make new friends, and be responsible for your own belongings. We can not store yoga mats left behind - please pick them up within 24 hours.